February 2021: Accounts are now mandatory, it will only take you a few moments. If you’re a new customer placing your first order you will be required to upload proof of age ID, if you have order history you will not be required to. Please click here to open your account. Orders can be placed without uploading ID, but we will request it before dispatch.



Track Your Item - Parcel Insurance

Tracking Your Delivery.

When you place your order it is imperative you choose the correct postage choice to insure your item in the very rare instance it may be lost or damaged in transit. As we cannot foretell what a customer is going to order in the case of value, it is down to the customer to choose the correct choice at the checkout.

Standard Shipping - Non Tracked - Insured for £20 only

If you choose 'Standard Shipping' at the checkout we/you cannot track the order and give you a day or time of delivery, asking us to try and do so is not possible. With this option you only get proof of the item being sent and proof of the item being delivered.

Signed For - Non Tracked - Insured for £50 only

Choosing the 'Signed For' option at the checkout, again these items are not tracked. On the day of dispatch, you will receive an email from Cheapasmokes with notification of your item being sent, and a tracking number. This tracking number only tells you the item has been posted and then a signature proof when the item has been delivered, no tracking in-between.

Special Delivery - Fully Tracked - Insured up to £500+

Choosing the 'Special Delivery' option at the checkout, these items are fully  tracked, from being posted to reaching its destination. On the day of dispatch, you will receive an email from Cheapasmokes with notification of your item being sent, and a tracking number. This tracking number will give you all the tracking information and an estimated time of delivery, usually before 1pm Monday to Friday. If a parcel is to the value of over £500, Cheapasmokes will pay the difference to ensure it is insured up to the correct amount.