Q. Can you tell me where my item is and when it will be delivered?
A. If you choose Tracked 24, 48 or Special Delivery the tracking information will be sent to your email and or SMS. You can then use the Royal Mail app or website to track your item and find out the estimated time and day of delivery.
Q. How long will my delivery take after ordering?
A. All orders are dispatched the same day if you order before 2pm. In a rare instance that your item is not in stock, we will contact to let you know.
Important Notes Regarding Delivery.
Tracking Your Delivery.
When you place your order it is imperative you choose the correct postage choice to insure your item in the very rare instance it may be lost or damaged in transit. As we cannot foretell what a customer is going to order in the case of value, it is down to the customer to choose the correct choice at the checkout.
Tracked 24 & 48 - Non Tracked - Insured for £100.
A photo is taken on delivery, and if your order is of high value, we reserve the right to ask for a picture and signature on delivery.
Special Delivery - Fully Tracked - Insured up to £750.
Choosing the 'Special Delivery' option at the checkout, these items are fully tracked, from being posted to reaching its destination. On the day of dispatch, you will receive an email from Cheapasmokes with notification of your item being sent, and a tracking number. This tracking number will give you all the tracking information and an estimated time of delivery, usually before 1pm Monday to Friday. Cheapasmokes classes this option as a 1-2 day service, and will no longer be able to claim refunds on the customers behalf unless it is delayed by more than 48 hours.
PLEASE ENSURE YOU TELL US YOUR ORDER NUMBER WHEN YOU EMAIL OR PHONE FOR AN ENQUIRY.
You can contact Cheapasmokes in several ways and you can also sign up to our mailing list, to find out the latest on brand new products and special offers.
We reply to all emails, but please allow up to 24 hours.
Email: email@example.com (Please enclose order number)
Phone: 01254 202233 - 01254 202234
Office hours: Mon - Thu 8.30am - 4pm & 8.30am to 2pm Friday
Mail: Cheapasmokes, Geddes Street Warehouse, Geddes Street, Blackburn, BB2 5LQ, Lancashire
Company Registration Number: 00325390
VAT Number: 174311875
Email us on the address above or use the contact form below.
Warning: Any unsolicited messages sent through our contact system or the Email addresses above will be marked as SPAM and reported online to https://ico.org.uk/