Returns & Refunds
Returns of Tobacco Based Products
Due to the nature of our products, we are unable to offer any returns on any of our products which are tobacco based, cigarettes, tobaccos and cigars. Due to the history of online scams, the government advises that we do not offer any returns on such products.
Non tobacco based items
If for any reason you are not entirely happy with any non tobacco based items, Cheapasmokes.com will in most cases be happy to offer a refund or exchange of said item. The faulty or damaged item must be returned to Cheapasmokes at the customers expense, and these charges will not be refunded. Cheapasmokes is not responsible for any loss or damage on returned items. Customers must get authorisation from Cheapasmokes to return any item, non authorisation of returned goods will not be accepted. Cheapasmokes only offers a 28 day returns policy, anything after 28 days will not be accepted. All products are sold subject to availability. P&P is non refundable and if you return an item to us, you will be liable for these costs, unless we state otherwise. A refund for a broken or damaged item will not include any postage costs, again unless we state otherwise.
Several of our items require contact with the manufacturer direct such as Logic Pro and Logic LQD tank devices. The item will have contact information direct with the company to solve any issues. Cheapasmokes.com will advise you if any problems arise.