Shipping & Delivery
Christmas Deliveries 2018
The online shop will be closed from December 20th to January 2nd. All orders taken during this time will be dispatched on January 2nd. Unfortunately, if you place an order and want it delivered before this time, we will be unable to dispatch or issue a refund, all sales will be final.
Final shipping dates are as follows. 2nd class orders must be completed before 3pm 18th December. 1st class orders must be completed before 3pm 20th December our final day to order before the Christmas break.
UK Only Delivery
Cheapasmokes.com only delivers to UK postage destinations. Our shipping rates start at just £0.99 for single packet cigarettes and tobacco for example.
When you get to the checkout area of the shop, you will have a number of postage options. If you are buying large or bulky items, these can only be shipped as small parcels, and not as large letters. For certain items also, they will be delivered in small boxes to protect the items from being damaged in transit.
Same Day Dispatch
Cheapasmokes endeavours to dispatch all orders the same day if you order before 3pm, Mon-Fri, excluding Bank Holidays and on other days Royal Mail are not collecting post. In the unlikely event that your ordered item is out of stock, you will be notified within within 12/24 hours on receipt of approved payment.
Royal Mail states on their website: "Although we aim to deliver 93% of 1st Class mail the next working day after posting, we are unable to provide a guaranteed service. For guaranteed next day delivery we recommend Special Delivery Guaranteed™.
Royal Mail requires many of our items to be packaged in secure packaging to prevent damage in transit. We only use standard packaging on all our items to minimise damage to our items and costs to ourselves.
Royal Mail Postage Options
We offer 2 postage options. Regular 1st Class and 2nd Class small parcels and 1st and 2nd class 'Signed For' small parcels. At Cheapasmokes, offering the customer the best value and service on our best quality items is our main priority.
Our most popular service, where you the customer can track your item and sign for it on delivery at your home or designated delivery destination.
- Estimated delivery time: 1-3 Working Days
- Insured value: £50.00
- Safe, reliable & convenient
1st & 2nd Class Standard
Royal Mails standard options are better value for you the customer but do not have the option of tracking or being signed for. Cheapasmokes will receive proof of postage for every item sent and will also have proof of the item being delivered in the UK.
- Standard un-Tracked delivery service
- Estimated delivery time: 1-3 Working Days
- Insured value: £20.00
Guaranteed Next Day Delivery
If you choose this option Monday-Friday, Royal Mail guarantees that your delivery will reach you the following day by 1pm. If you choose this option on a weekend 'Saturday & Sunday', your item will be dispatched the next working day, (Monday).
UK Postage Options
You as the customer have the choice of both options. 'Signed For' means the parcel will be delivered to your chosen location and signed for by yourself or designated person. The option of not using he 'Signed For' service means your item cannot be tracked. Cheapasmokes will have 'Proof of Postage' for every item sent.
Buy In Branch
Cheapasmokes has branches all over the North West & North East of the UK, in towns such as Oldham, Halifax, Leigh, Wallsend and Newcastle to name just several. You can also purchase your desired item/s safely and securely in one of our branches.
Royal Mail's guidelines stipulate that we must allow 15 working days before considering a parcel as lost. In the past, Cheapasmokes.com considers an item lost after 7 working days and does not expect the item to be delivered. Royal Mail stipulates as mentioned above that we must wait 15 days before logging a claim. We understand 7-15 working days is a long time to wait for your item, and Cheapasmokes.com will work with the customer to resolve the situation.
In 2017, Royal Mail created a new system for delivery on packages, where a reference number is created for each package, but this reference number cannot track where the package is. The numbers are kept by Cheapasmokes.com and can log the item's being posted and being delivered to your chosen address. If an item is logged as posted and delivered to your chosen address (Cheapasmokes.com can send proof to you the customer), our responsibility ends there. Any further disputes about lost items MUST be taken up with Royal Mail.